Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund minus shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Items are usually shipped within 1 business day. While we try to keep most items in stock, if we happen to be out of an item we can pick it up from one of our distributors and ship it the following business day.
We can ship to virtually any address in the continental United States. Note that there are restrictions on some products, and some products cannot be shipped to certain States. Also, some products cannot be shipped by Air and must be shipped via Ground.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may notice that we do not offer free shipping on some items. Rather than inflating prices to cover shipping for heavy items we have chosen to offer reasonable prices and try to have accurate weights in order to offer the most economical shipping rates. Small items can ship USPS First Class Mail with tracking and generally arrive within 2 to 5 days. Items over 1 lb will ship UPS Ground or FedEx Ground and generally arrive in 1 to 5 business days depending on how far you are from our shipping location.
* Free Shipping is available to the continental United States only. Excludes Alaska, Hawaii, Puerto Rico, and all other U.S. territories.